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RMR Suspensions Return & Exchange Policy

What Products This Covers

This policy applies only to physical products sold directly by RMR Suspensions. It does not apply to custom or personalized items, which are non- returnable and non-exchangeable unless there is a defect or error on our part.

Return / Exchange Period

  • You have 10 calendar days from the date you receive your item to request an exchange.
  • After 10 days, we are not able to offer exchanges.

Eligibility for Exchange

To be eligible for an exchange:
  • The item must be unused, undamaged, and in substantially the same condition as when you received it.
  • The item must be unused, undamaged, and in substantially the same condition as when you received it.

What We Offer

 

  • We do not offer refunds except in rare circumstances at our discretion.
  • If your item is eligible, we will offer a replacement of the same item.
  • If we no longer have the exact same item in stock, we may offer a similar item of equal value or store credit at our discretion.

Custom / Personalized Orders

  • Custom or personalized items are final sale. They cannot be returned or exchanged unless there is a defect or we made an error in the customization.
  • If we have made a mistake (wrong product, incorrect customization, or damage in transit), please contact us, and we will correct it via replacement.

How to Request an Exchange

  • Contact our Customer Service team within 10 days of product delivery. Provide your order number, photos or description of the product condition, and specify which item you wish to exchange.
  • We will inspect your request and let you know if it is eligible under this policy.
  • If approved, we’ll send instructions for returning the item to us.
  • Once we receive the returned item (inspected), we’ll dispatch your replacement.

Return Shipping & Costs

  • You are responsible for paying the shipping costs to return the item, unless the item is defective or we made an error.
  • For approved exchanges, we will cover shipping for sending the replacement item back to you (if applicable).

Damages / Defects

  • If you receive a defective, damaged, or incorrect product, please notify us immediately (within 10 days) and include photos of the damage or error.
  • We will arrange for a replacement at no extra charge.

Non-Returnable Items

Some items cannot be exchanged or replaced under this policy:
  • Custom or personalized items (unless defective)
  • Items that show signs of misuse, alteration, or non-normal wear and tear

How Long Replacements Take

  • Once we receive the returned item and confirm its condition, replacements are typically sent within [X] business days. (You may insert your expected processing time here.)
  • Shipping time for the replacement will depend on your location and the shipping method selected.

Contact Information

By completing a purchase with RMR Suspensions, you agree to the terms of this Return & Exchange Policy.